Affinity China offers a first-hand account that can also be seen as eight resets to update one’s view of the Chine outbound upper crust. As the author states, her time studying in the US was helpful in more than one way during her travels in Europe.
More about Affinity here.
Cue expiring 20th century sepia-toned postcard-themed notions of Chinese travelers?
Bottomline – despite its steady climb the yuan at today’s rates, is still 5-6 yuan to a greenback. It is not hard to quickly extrapolate where Chinese outbound tourists stand in the Chinese food chain. Especially so if they have the means to flaunt it with the Euro.
The luxury market in a way is at the tip of China’s spear to send feelers experimenting with the best the world has to offer. In a positive light, Where they travel, there is a more synergistic transfer of wealth to host country where common language grows to common cultural respect. Over time the good ones too will enculturate the rest of the Chinese demographic.
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8 things you should know about independent Chinese travelers
Source – China Luxury Network, published month n.d, 2013
Tell us how much we are saving when we shop in your store.
Everyone already knows by now that Chinese travelers love shopping for luxury goods when they travel overseas. Everyone also knows by now that this is because retail prices of luxury goods in mainland China are much higher than Europe and North America. Many of my friends from China travel overseas just to shop. They often complain about the complexity and the long wait at the airport to receive tax returns and all the research they have to do on prices in each different market on the globe before they go shop.
It would be a really effective sales tactic if the brand’s sales representatives saved them the trouble of researching and let them learn how smart a purchase they would have made on items in the store – how much lower the prices are, how the styles are exclusive in your store vs. the counterparts in China. Keep the fact sheet handy for the big spenders. I understand that from a global brand perspective this is probably not a standard sales training tactic on how to sell to Chinese travelers, but the fact is they are already going to great lengths to do this research themselves before they walk into your store. From a customer experience perspective, being greeted by friendly sales staff overseas who can share exactly how much the Chinese travelers would be saving by shopping in their store would help generate more short term sales and help create a long term affinity for the brand.
Do you offer a global warranty and customer service in China for products we buy overseas?
If you present yourself as a global brand in China, you need to ensure your customer service is global too. It really becomes an uncomfortable dilemma for the Chinese traveler when they have to choose between a better priced item that is 20% lower overseas but comes with no warranty once they bring it back home or buying the higher priced item in China with a 2-year standard warranty. Again, from a customer standpoint we don’t understand why there should be a difference. Your brand is a global brand to us and therefore the warranty and service you offer should be too. Read the rest of this entry »